CustomPack Limited


Founded in 1962, CustomPack Ltd is a market leader in the production of individual portion-packed sachets and sticks, for both food and non-food commodities.

Located in the UK, CustomPack produces and despatches over 2 billion sachets each year from its modern 11,000 square metre facility in Telford. We have over 50 individual specialised multi-functional machines and lines, as well as our own in-house printing press which enables the personalisation of products to customers’ specific requirements.

Products and Services

CustomPack’s core products are Wet Sauces, Sugars, Salt, Pepper, Cereals, Jams and Wet Wipes, as well as the manufacture of in-cup and cartridge vending products. We can supply both own-brand and branded products as we hold packing licenses with Nestle, Unilever, JDE, Kraft and the Fair Trade Association.

Additionally, we are able to offer a wholesale capability for factored goods which complement service level agreements with specific customers, for example margerine portions, cereal bars, milk portions, coffee biscuits and cleaning kits for coffee machine operators. CustomPack also provides bespoke contract packing solutions to individual customer requirements and can pack most liquid and powder products into shaped or regular sticks and sachets.

Customer Care

CustomPack has direct and indirect business relationships with end users in the foodservice, vending and retail sectors, as well as partnerships with many manufacturing companies. We enjoy successful and long established relationships with a large proportion of our customers, curently numbering around 130 including many household names. Customer service excellence is paramount and CustomPack’s team ensures that all requirements are dealt with quickly and efficiently. A dedicated fleet of lorries guarantees that deliveries arrive on time and in perfect condition.


High quality is assured: all CustomPack’s manufacturing processes and procedures are approved to ISO 9001:2015 standards and, since 2015, we have been successfully awarded an AA rating by the British Retail Consortium.

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